Need Help?Board member nominations are now being accepted!
Did you know that Health Plan Members just like you sit on the Sanford Health Plan Board of Directors? Consumer Directors make up a portion of the Plan’s Board and are responsible for performing business functions as required by state laws, regulations, and accreditation requirements. Consumer Directors must be insured by Sanford Health Plan; however they can be an active employee or a retiree.
For more information on qualifying as a Consumer Director or to nominate a Consumer Director, email memberservices@sanfordhealth.org and a Consumer Nomination Form will be sent to you. You may also contact Member Services at (605) 328-6800 or toll free at (800) 752-5863 and request that a Consumer Nomination Form be mailed to you. Nominated consumers will be requested to complete a Board Application form that must be submitted to the Board of Director’s for review and approval.
Contact Us
(888) 535-4831
TTY/TDD: (877) 652-1844 (for all departments listed below
Language Assistance: (800) 892-0675 (for all departments listed below)
Department |
Question About: |
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Phone Number |
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Customer Service |
Member claim inquiries/status, eligibility and enrollment, |
605-328-6800 800-752-5863 |
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Coordination of Benefits |
For questions about coordination of benefits |
605-328-6800 800-752-5863 |
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Pharmacy Management |
Prior-authorization of prescription drug coverage and formulary |
605-312-2756 855-305-5062 |
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Utilization Management |
Prior-authorization of medical services and |
605-328-6807 800-805-7938 |
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Care Management |
Case management, medical conditions and health management and quality programs |
888-315-0884
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Client Services |
Employer group reports, forms, order member |
605-328-6803 | ||
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Provider & Payor Relations |
Provider claim inquiries, contracting, check adjustments and claim reconsiderations |
605-328-6877 800-601-5086 |
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NDPERS |
Health Insurance partnership between |
701-751-4125 1-800-499-3416 |
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Sanford Heart of America Health Plan |
Member claim inquiries, eligibility, provider access, complaints and appeals and ID card orders
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877-652-1845 | ||
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Flexible Spending Accounts |
Member claim inquiries, eligibility and enrollment |
605-328-6810 877-737-7730 |
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Sales |
For individuals, for employers, for Medicare options |
888-535-4831 | ||
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TTY Line |
For individuals who have hearing impairments
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877-652-1844 | ||
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LanguageLine Solutions |
Lanuage assistance.
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800-892-0675 | ||
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Media Relations |
Media should contact our media relations teams to coordinate interviews, photos and/or video. Sanford Health Media Relations is available 24 hours a day.
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605-366-2432 |
General Information Phone Number
(605) 328-6868 or toll free at 1-877-305-5463
Monday - Friday, 8 a.m. to 5 p.m. CST
Office Location
Cherapa Place
300 Cherapa Place, Suite 201
Sioux Falls, SD 57103
Mailing Address
Sanford Health Plan
PO Box 91110
Sioux Falls, SD 57109-1110
Sanford Health Plan’s My Sanford Nurse
Have access to a 24-hour health information resource that provides answers to health-related questions that arise outside of your healthcare visits.
Call 1-888-315-0886 or register/login to your mySanfordHealthPlan account to submit a question online.
